Agreement for the paid online television services provided as part of the Galam TV service

This public agreement for the use of the Product as part of the Galam TV service (hereinafter — the Agreement) regulates the procedure and conditions for the provision of television broadcasting services by ALACAST Limited Liability Partnership, which holds license for the distribution of television and radio channels No. 12016823 dated 22.11.2012 issued by the Information and Archives Committee of the Ministry of Culture and Information of the Republic of Kazakhstan (hereinafter referred to as the Operator), on behalf and in the interests of which its attorney acts — Kazteleradio Joint-Stock Company (hereinafter referred to as the Agent), to a person who accedes to this Agreement, hereinafter jointly referred to as the Parties and individually — as the Party.

1. TERMS AND DEFINITIONS

Tacit Prolongation means automatic debiting of funds for access to a certain Service Product or for the Trial Period for the next period after the end of the previous access period for a certain Service Product or the Trial Period. Tacit Prolongation is activated automatically at the time of application for the first access to a certain Service Product or Trial Period. The next period of access to a certain Service Product is equal to the previous period of access to a certain Service Product or the newly selected period of access to a certain Service Product.

Authorization means the process of the User gaining access to the Service by entering the code specified in the SMS.

Acceptance means the User Registration in the Service for the purposes of further use of the Product.

Video Content means objects of copyright, which are audio-visual works (including but not limited to films and/or TV series), as well as information materials for audio-visual works containing a brief text or audio-visual description.

Additional Subscription means the right granted to the User to access the Product to view TV Channels and Video Content that are not included in a specific Tariff Plan, for a certain fee and/or under certain conditions and for a certain time under the terms of the Agreement within the Territory.

Content means audio-visual works the rights to use which are owned by the Operator in accordance with the terms of agreements with licensors, the access to which is provided to Users using the functionality of the Product and when registering for a Tariff Plan. For the avoidance of doubt, trailers are not included in the concept of the Content. The Content includes TV Channels and Video Content.

Platform (Authorized System) means a set of hardware, software and technological solutions of the Agent that provide the Users with access to the Service with the ability to provide the Product to the Users.

User means an individual who implements and has access to the Service via the Internet and has Accepted the Agreement.

User’s Device means a consumer multimedia device owned or otherwise legally possessed by the User, which meets the technical requirements specified in this Agreement, by means of which the User has the ability to access the Product on the Service.

Application means a multimedia application under the Galam TV trademark that provides the Users with access to a wide range of content, intended for viewing TV channels, films, TV series via the Internet within the Territory.

Trial Period means free trial access to the Product for the Service Users. The duration of the Trial Period, as well as the conditions, shall be determined by the Operator independently on a case-by-case basis and are communicated to the Users via the Platform.

Product means a Service provided by the Operator on a paid basis to Users via the Platform under the Galam TV logo (owned by the Agent) providing the ability to access the Content with the right to view them for non-commercial purposes, including the ability to watch recorded TV programs of TV Channels (Catch Up) and the use of technical methods of search and control when watching TV Channels and Video Content, which are accessed via the Internet on the Territory.

Registration means the process of creating an Account by the User when accessing the Service for the first time, indicating a mobile phone number. A message with a confirmation code is sent to the specified mobile phone number, which must be entered to complete Registration.

Service means an online television service provided to Users through the Platform under the Agent logo. The Galam TV Service interface is united by a single design and the name (logo) Galam TV.

Support Service means the center of information support for Users. To contact the Support Service, the User shall call 193 or write to the email address: abonent@kazteleradio.kz.

Tariff Plan means a set of price conditions on the basis of which the Operator offers the User to use the Product within the Service for a certain period of time, with the exception of Additional Subscription, as well as at the request of the User, allowing to reliably establish his/her expression of will to receive access to the relevant Content.

Territory means the territory of the Republic of Kazakhstan.

TV Channels mean television channels (TV channels) in the ‘TV channels’ section of the Service access to which is provided upon Authorization in the Service and/or registration of the Product Tariff Plan.

Account (Profile) means a special subsection of the Service for using the Product and interacting with the Agent, access to which is provided to the User after Registration and/or Authorization.

2. SUBJECT OF THE AGREEMENT AND GENERAL PROVISIONS

2.1. The Operator provides the User with services for providing access to the Product as part of the Service under the Galam TV trademark and the User accepts and pays for the Product on the terms and in the manner established by the Agreement. The Product is provided by the Operator in accordance with the approved Tariff Plans selected by the User independently.

2.2. This Agreement is a public offer of the Operator the terms of which are determined and developed by it independently and in accordance with the legislation of the Republic of Kazakhstan. The terms and conditions of the Agreement can be accepted by the User only by acceding to the Public Agreement for the provision of the service of providing access to the Product by Registration on the Service (hereinafter — the Agreement).

2.3. Acceding to the Agreement is considered to be completed by the User if the User takes actions to comply with the terms and conditions specified in the Agreement.

2.4. This Agreement is subject to mandatory publication on the Agent’s Internet resource at: https://galamtv.kz (hereinafter referred to as the Official Website). The Operator reserves the right to amend and/or alter the Agreement, and the User is considered duly notified when the amended version of the Agreement is published on the Internet on the Official Website. The Operator recommends that Users regularly check the terms and conditions of the Agreement for amendments and/or alterations made hereto. Continued use of the Product on the Service after amendments and/or alterations have been made to the Agreement will mean the User’s acceptance and consent to such amendments and/or alterations.

2.5. By Registering with the Service, the User agrees to receive messages, telephone calls containing organizational, technical or other information about the Product, as well as information materials from the Operator/Agent, about the new Content posted, selections of thematic Content, the appearance of special offers, promotions, as well as other information related to the Product.

2.6. The Product provided by the Operator under the Agreement may also include the Operator’s provision of access for the User to receive an Additional Subscription, which is connected by the User of his/her own free will. The Additional Subscription for the Product is not included in the price of the Tariff Plan and is subject to separate payment by the User in accordance with the Operator’s tariffs in force.

2.7. The Additional Subscription for the Product is connected by the User independently through the Service interface.

2.8. The Tariff Plan and/or Additional Subscription of the Product, including the amounts of any taxes and fees during the term of the Agreement, are established by the Operator and can be changed. In the event that the Operator changes the cost of the Tariff Plan and/or Additional Subscription to the Product and/or the content of the Tariff Plan (the composition of the TV Channel package and/or Video Content) and/or Additional Subscription, the Agent notifies the Users at least 10 (ten) calendar days before they come into effect by posting a corresponding notice on the Official website of the Agent. The date of receipt of the notice by the User is the date on which it is posted on the Official website of the Agent. In case of disagreement with the changes to the Tariff Plan and/or Additional Subscription, the User has the right to refuse the Tariff Plan and/or Additional Subscription by cancelling its Tacit Prolongation through the personal account of the Service (on the portal, https://galamtv.kz/ or through the Application interface used to provide the Product), without excluding other methods of cancelling the Tariff Plan and/or Additional Subscription. The current and/or updated cost of the Tariff Plan and/or Additional Subscription is displayed in the ‘Subscription’’ section in the settings of the User’s Account (Profile) in the Service.

3. USER ACCOUNT

3.1. After Registration on the Platform, to receive the Product, the User gains access to his/her Account.

3.2. The User can then gain access to the Account through Authorisation.

3.3. Using the Account, the User can:

3.3.1. Monitor the operation of his/her Tariff Plans, payment terms, as well as the history of payments and viewing the Content;

3.3.2. Monitor the correctness of the linked bank card by displaying the вАЬmaskвАЭ of such card, i.e. the last four digits of the number thereof;

3.3.3. Clarify information about the date of the next write-off of the Tariff Plan cost; and

3.3.4. Perform other actions described in the Agreement.

4. TARIFF PLAN

4.1. The selected and paid Tariff Plan and/or Additional Subscription provides the User with access to the Product.

4.2. Under the terms of the Agreement, the User and the Operator confirm and agree that access to the Product is considered to be provided at the time of payment and/or registration of the Tariff Plan and/or Additional Subscription by the User and/or registration of the Trial Period. Access to the Content is considered to be provided properly by the Operator in full, regardless of the fact of the User’s use of the specified access to the Content.

4.3. In the event of failure to pay for the Tariff Plan and/or Additional Subscription selected by the User, the Product becomes unavailable to the User.

4.4. By paying for and/or registering the Tariff Plan and/or Additional Subscription and/or Trial Period, the User confirms that the technical characteristics of the device and software used by him/her meet the technical requirements necessary for viewing the Content.

4.5. If the User’s device does not support the Content format in accordance with clause 11.1 of the Agreement, the Operator shall not bear any obligations to reimburse the User for the cost of the paid Tariff Plan.

5. PAYMENT

5.1. The cost and conditions of Tariff Plans and Additional Subscriptions of the Product are specified in the ‘Subscriptions’ section in the settings of the User’s Account (Profile) in the Service. Further, the User can view information about the cost of the Tariff Plan and/or Additional Subscription of the Product and conditions thereof in the ‘Personal Account / Subscriptions’ section of the User’s Account in the Application.

5.2. The Operator/Agent shall not be liable to the User for the write-off of funds, cancellation and/or change of the Tariff Plan, Trial Period, Additional Subscription of the Product carried out by mobile application stores (e.g. Apple App Store, Google Play).

5.3. Information about the date of the next write-off of the cost of the Tariff Plan and/or Additional Subscription is specified in the ‘Personal account/Subscriptions’ section of the User’s Account in the Service.

5.4. All payments made by Users for the Product under the Agreement are made to the Operator using the bank details of the payment operator and include all applicable taxes.

5.5. Under the Agreement, payments from Users are accepted with the assistance of the payment operator — Lifestream Kazakhstan LLP (hereinafter referred to as the Payment Operator) (BIN: 220340009504, legal address: building 25/5, Lane 6, apt. 20, Yermensay Microdistrict, Almaty City, 050045, Republic of Kazakhstan).

5.6. The Operator, with the help of the Payment Operator, offers the User the following payment method:

• via bank cards of international payment systems (note that the card number must contain only 16 characters).

5.7. The Operator, as well as the Payment Operator, shall not be liable for non-receipt or delay in receipt of funds due to reasons beyond its control, including failures in the operation of payment systems, payment gateways, banks and other persons involved in the payment process.

5.8. The User’s obligation to pay for services for the Product under the Agreement is considered fulfilled from the moment the Operator receives the corresponding confirmation from the Payment Operator and/or another person engaged by the Operator for the purposes of processing payments.

5.9. The User may request an invoice for the services rendered for accessing the Product on the Service from the Operator by writing to the e-mail address info@alacast.kz indicating the personal data.

5.10. After successfully passing the authentication of the bank card data by the issuing bank, the User’s bank card is considered linked to the Account on the Service. The amount reserved during the verification of the bank card is unblocked within the time limits determined by the issuing bank and does not depend on the Operator and/or the Payment Operator and/or any other person. By linking a bank card to the Account on the Service in accordance with the Agreement, the User fully agrees to the use of the bank card payment technology in which the linked card data is stored by the payment providers and is subsequently used to make payments without authorization via 3-D Secure and without entering CVV/CVC.

5.11. In the event of loss/replacement of a bank card and with the intention to continue using the Product on the Service, the User undertakes to undergo verification of a new bank card. The User’s statement about the loss of a bank card received by the Agent and/or the Operator to the e-mail address is the basis for suspending operations on the Tacit Prolongation of the Tariff Plan and/or Additional Subscription using the lost bank card.

5.12. If on the last day of the paid term of use of the Product there are insufficient funds on the bank card linked to the User’s Account to pay for the next term of use of the Product, the Operator has the right to suspend access to the Product from the day following the last day of the paid term.

5.13. The charge of the issuing bank, as well as other persons involved in the process of paying for access to the Product on the Service, is paid by the User independently and at his/her own expense.

5.14. All payments made by the User to the Operator under the Agreement do not include the cost of the Internet service or data traffic. The User’s Internet provider or mobile operator may charge a fee for the volume of data traffic according to their rates.

5.15. The cost of the Product, the terms of Tariff Plans and/or Additional Subscriptions are not subject to change within the current paid period. If the Operator approves a new Tariff Plan or changes the cost, the previously purchased Tariff Plans will remain in effect until the end of the paid period without changing their cost and conditions. The new cost and conditions apply only to newly purchased Tariff Plans/Additional Subscriptions. If the User wishes to continue using the Product under the new conditions, he/she shall purchase an updated Tariff Plan through the Service interface. Up-to-date information on available Tariff Plans and their cost is posted in the ‘Subscriptions’ section of the User’s Account on the Service.

5.16. The funds are refunded if the Content is unavailable outside the Territory after Registration for the Service. The User can contact the User Support Service to receive a refund for the actual use of the Service.

5.17. Operator shall:

• analyze its database for the presence of transactions of payment for the Product in the User database, and also confirms the possibility of cancelling the transaction; and
• in the event of a successful verification and confirmation of the possibility of cancelling the transaction of payment for the Product services, generate data for performing the refund transaction and send it to the Payment Operator for the direct refund of funds to the User.

6. TACIT PROLONGATION

6.1. Tacit Prolongation of the Product services are affected by automatically debiting funds from the bank card linked to the User’s Account, in accordance with the rules and conditions of the bank and/or payment system, provided that the funds are available on such bank card.

6.2. The User agrees to the contractual debiting of funds from his/her bank card by the servicing bank at the end of the Trial Period (section 7 of the Agreement) when ordering the Service.

6.3. In case there are no funds on the User’s bank card at the time of the automatic debit, such automatic debit can be carried out again until the funds are successfully debited, within 30 (thirty) calendar days after the first attempt at such automatic debit.

6.4. The User can cancel Tacit Prolongation at any time in the Account settings through the User’s personal account at https://galamtv.kz/.

7. TRIAL PERIOD AND PROMOTIONAL ACTIVITIES

7.1. The Operator has the right to provide Users with a Trial Period; the volume of the Content available to the User and the period of availability of the Trial Period are determined by the Operator independently. The terms and other conditions for providing the Trial Period are specified on the screen for registering the Tariff Plan and/or Additional Subscription.

7.2. As part of marketing activities (promotions, etc.), the Operator has the right to provide the User with a Trial Period for the Product for the duration of such activities. In this case, the Operator independently determines the volume of the Content access to which is provided within the framework of the said activities, as well as other conditions for obtaining such access by Users.

7.3. When receiving and registering a Trial Period of access to the Product, the User links a bank card to the Account on the Service and is automatically connected to the Tacit Prolongation service on the Platform.

7.4. In the event of promotional activities as part of the provision of the Product services, the cost of access to the Product services may be changed.

7.5. The cost of the Product services, according to the promotion, is retained only for the period of such promotion.

7.6. Upon expiration of the promotion, the cost of the Product services is determined according to the cost indicated on the screens for registration of the Product services in accordance with clause 5.1. of the Agreement.

7.7. If the User does not disable Tacit Prolongation, the funds for the Product services are debited after the expiration of the promotion at the cost indicated on the screens for registration of the Tariff Plan in accordance with clause 5.1. of the Agreement.

7.8. A specific promotion may provide for the mandatory indication by the User of the details of his/her valid bank card.

8. RIGHTS AND UNDERTAKINGS OF THE PARTIES

8.1. The User has the right to:

8.1.1. Disable Tacit Prolongation at any time by disabling it through the personal account on the portal https://galamtv.kz/ used to provide the Product.

8.1.2. Receive the services of the Product of due quality in accordance with the terms of the Agreement.

8.1.3. Register for an Additional Subscription in the manner prescribed in clause 2.7 of this Agreement.

8.2. The User undertakes to:

8.2.1. comply with the terms and conditions of the Agreement;

8.2.2. Comply with the regulations of the Republic of Kazakhstan and the rules of international law, as well as the rights and legitimate interests of the Agent and Operator and the right holders of the Content;

8.2.3. Refrain from any actions aimed at duplicating, copying, recording, reproducing the Content of the Product (in whole or in part) on tangible media. The User shall not have the right to distribute, provide to third parties or use the Content (in whole or in part) in any way not expressly provided for in the Agreement;

8.2.4. Check regularly independently on the Official Website, through the personal account on the portal, https://galamtv.kz/ for the presence of notifications from the Operator/Agent concerning amendments and/or alterations to the Agreement, as well as information about changes in Tariff Plans and/or Additional Subscription, the list and number of TV Channels in packages, the number of additional channel packages;

8.2.5. Use a bank card of which he/she is the holder, and in respect of which there is a corresponding agreement between the bank and the User. If the User intentionally uses the bank card of another person, he/she shall be solely liable for the damage that was/may be caused to the legal holder of the said card as a result of the above actions of the User.

8.2.6. Not to use the Product in a way that causes damage to the Operator/Agent and/or third parties, interferes with the use of the Product by other Users of the Operator, violates the requirements of the legislation of the Republic of Kazakhstan, and not to use the received Content and the components thereof for commercial purposes or for public performance/general dissemination;

8.2.7. In case of damage and/or harm to the activities of the Operator and/or Agent and/or its Users during the use of the Product, compensate for the damage, as well as independently and at its own expense resolve claims and/or lawsuits brought against the Operator and/or Agent related to such activities of the User;

8.2.8. An individual who has not reached the age of majority in their jurisdiction undertakes to refrain from the Acceptance of the Agreement. At the time of the User’s access to the Product, the Operator cannot verify his/her age, and therefore is not liable to the User for the ability to access the relevant Content.

8.3. The Operator has the right to:

8.3.1. When performing scheduled/unscheduled preventive and repair work, suspend, without notice, in whole or in part, the provision of the Product services in the manner prescribed by the legislation of the Republic of Kazakhstan;

8.3.2. Suspend, without notice, the provision of the Product services if the User violates the terms and conditions of the Agreement, as well as in cases stipulated by the legislation of the Republic of Kazakhstan. The provision of the Product services is resumed provided that the User eliminates the existing violations;

8.3.3. Place advertising and/or other information in any section of the Product;

8.3.4. Take any legal actions in order to prevent unauthorized access to the Product, as well as the Content posted thereon and destabilization of the Product, other actions that violate the rights and legitimate interests of the Operator and/or the right holders of the Content;

8.3.5. Provide Users with loyalty programs, promotional and incentive offers for the Product services, with more detailed information about which can be found in the Product interface in the Application and/or the User Account.

8.3.6. The Operator reserves the right, at its own discretion, to change and supplement the terms of loyalty programs, requirements for access to the Product, etc. at any time without any notice to the User.

8.3.7. The Operator has the right to involve any third parties to fulfil obligations under the Agreement without the consent of the User.

9. LIMITATION OF LIABILITY OF THE OPERATOR

9.1. The Operator is released from liability for:

1. moral and material damage caused as a result of the User’s illegal actions when using the Product;
2. possible losses of the User related to incidental, indirect damage, including material losses arising from the use of the Product, as well as those arising as a result of the use of the User’s Account by third parties to obtain the Product. The Operator/Agent is released from participation in any dispute or conflict that may arise between the User and any third party regarding the third party’s unauthorized use of the Product Account in the Application. In the event that third parties make claims against the Operator related to the User’s use of the Product, the User undertakes to settle such claims with third parties at his/her own expense and on his/her own behalf, with holding the Operator harmless against possible losses and proceedings.

9.2. The Operator is released from liability for the Content, its components, individual television programs and their components, changes in the broadcast grid or termination of broadcasting of television programs, since the Operator is not the creator of the Content and has no right to interfere with the content of television channels and/or television programs included in the Content.

9.3. The Operator is released from liability for access by persons under the appropriate age to viewing the Content of the Product, having age restrictions.

9.4. The Operator is not liable for any direct and/or indirect losses of the User resulting from: access to and use by any third party of the User’s Device; access to and use by any third party of the User Account for the Product; statements or behaviour of any third party on the Service.

9.5. The Operator does not provide guarantees regarding the compliance of the Content with the User’s expectations and is not liable for direct or indirect losses associated with the use of the Product.

10. LIABILITY OF THE PARTIES

10.1. The Parties shall be liable for failure to fulfil and/or improper fulfilment of the obligations assumed under the Agreement in accordance with the legislation of the Republic of Kazakhstan and the Agreement.

10.2. The User shall be liable to the Operator and/or Agent for:

the safety of the Product Account in the Application and for losses that may arise due to their unauthorized use.

10.3. If the User’s violation of the provisions of the Agreement results in adverse consequences for the Operator and/or Agent, the User shall, by his/her efforts and at his/her own expense, compensate the Operator and/or Agent for the damage caused in the amount determined by the calculations and documentation of the Operator and/or Agent, unless otherwise provided by the terms and conditions of the Agreement.

10.4. The Parties shall be released from liability for partial or complete failure to fulfil obligations under the Agreement, if such failure was a consequence of force majeure circumstances that occurred after the conclusion of the Agreement, as a result of extraordinary events (war, epidemics, accidents, fires, earthquakes, floods, as well as the issuance of regulatory legal acts by government authorities), which the Parties could not foresee or prevent by reasonable measures.

11. TECHNICAL REQUIREMENTS

11.1. The User’s Devices and software must meet the requirements specified in the вАШFAQ’ section on the website https://galamtv.kz/. If necessary, the Operator and/or Agent have the right to make changes and/or additions to the above requirements.

11.2 The Service may be provided to the User if there are technical capabilities and the User’s Device meets the technical requirements set out in this Agreement and specified on the Website.

11.3. Access to the Service is provided to the User only through the User’s Device.

11.4. The Service may be unavailable or have limited functionality when using Users’ devices that do not meet the technical requirements set by the Operator.

11.5. The quality of viewing TV Channels or Video Content depends on the speed of the Internet. The Service may be available provided that the User’s Device has a stable and continuous connection to the Internet, with a data transfer rate of at least 1.5 Mbit/sec for viewing the Content in SD format (for original quality at least 5 Mbit/sec) and at least 5 Mbit/sec for viewing the Content in HD format (for original quality at least 15 Mbit/sec), and the Internet connection response time should not exceed 300 ms (PING, ms). The Operator is not responsible for the quality of the Internet connection of the User’s Device to the Platform.

11.6. To access the Service, it is necessary to have the Application installed on the User’s Device (except for cases of access using personal computers via the Website), as well as the software necessary and sufficient for viewing TV Channels and Video Content. The Application may be pre-installed on the User’s Device by the manufacturer, the seller of the User’s Device, or independently installed by the User using the information specified on the website https://galamtv.kz.

11.7. The software installed on the User’s Device for the purpose of accessing the Service must be legally acquired and used by the User on legal grounds (licenses), and must not be changed or modified in any way by the User or any other person.

11.8. All actions related to the acquisition of Internet access services, rights to use and installation of the corresponding software for the Users’ Devices are carried out by the User independently. The Operator is not responsible for the above actions of the User or third parties.

11.9. The User is solely responsible for compliance with the technical requirements set out in this section of the Agreement, and is also solely responsible for all risks associated with the inability to use the Service, correctly view TV Channels or Video Content due to the lack of connection of the User’s Device to the Internet, the absence on the User’s Device of any components, functions, software necessary for access to the Service, as well as due to the presence of any errors in the operation of the User’s Device or third-party equipment.

12. INTELLECTUAL PROPERTY

12.1. All used and posted results of intellectual activity (including elements of the visual design of the Product, symbols, texts, graphic images, illustrations, photos, videos, programs, music, and other objects) for the provision of the Product to the User, as well as the Product itself, are the intellectual property of their legal right holders and are protected in accordance with the legislation of the Republic of Kazakhstan concerning intellectual property, as well as relevant international treaties.

12.2. Access to the results of intellectual activity posted when providing the Product is provided by the Operator exclusively for personal non-commercial use by the User for the purpose of familiarization with them exclusively through the Application, without the right to reproduce the said results of intellectual activity in the memory of the Users’ Device, as well as without the right to other use of the said results of intellectual activity not specified in the Agreement, including sale, modification, distribution in whole or in part, communication to the public and/or public performance, etc.

12.3. Any User’s actions aimed at bypassing technical protection measures under this Agreement in order to gain access to viewing the Content are a violation of copyright, and the User shall bear sole responsibility for such actions under the laws of the Republic of Kazakhstan and international law.

12.4. If the Content or other information presented in the Product is made publicly available and/or performed publicly, for example, in entertainment venues and places of leisure, the organizers of such public performance and dissemination to the public shall bear responsibility and shall independently resolve claims of right holders and/or third parties related to such use.

12.5. Any use of the results of intellectual activity posted on the Application without the permission of the Operator or the legal right holder of the relevant results of intellectual activity is illegal and may serve as a reason for legal proceedings and bringing violators to liability in accordance with the current legislation of the Republic of Kazakhstan and international law.

13. TERM OF THE AGREEMENT

13.1. The Agreement shall enter into force upon expiration of 30 (thirty) calendar days after it is posted on the Official Website and shall be termless.

13.2. The Agreement may be terminated:

1. by mutual consent of the Parties;
2. in cases specified in the Agreement; or
3. in cases stipulated by the legislation of the Republic of Kazakhstan.

13.3. Upon termination of the Agreement, the Parties shall make all necessary mutual settlements.

13.4. In the event of termination or cancellation of the Agreement, the financial liabilities of the Parties to the Agreement shall remain in effect until they are fully settled.

14. MISCELLANEOUS

14.1. The Agreement applies to all Users. From the effective date of the Agreement, all previous oral and written agreements between the Operator and the User cease to be valid, and the terms of provision of services for the provision of the Product to the User are determined only in accordance with the terms and conditions of this Agreement. The existing Users are not required to re-sign applications. The User accepts the terms and conditions of the Agreement at the time of Registration in the Application by Acceptance. In case of disagreement with the terms and conditions of the Agreement, the User has the right to independently refuse the services of the Product in accordance with the terms and conditions of the Agreement, without the right to recalculation for the unused period of the Product services.

14.2. The Operator/Agent maintains electronic records of the User’s personal data. The User hereby gives consent to the Operator/Agent to collect, process and use personal data about the User and his/her actions during use of the Product at their discretion within the framework of production activities, including the right to transfer it to competent government authorities without obtaining additional consent from the User, in accordance with the requirements of the legislation of the Republic of Kazakhstan, and the right to use such information to analyse TV viewing indicators.

14.3. All disputes and disagreements that may arise between the Parties shall be resolved in a mandatory pre-trial manner through written negotiations. If it is impossible to resolve them amicably, disputes and disagreements shall be considered in court in accordance with the legislation of the Republic of Kazakhstan. In this case, disputes and disagreements arising out of the Agreement are subject to consideration in court at the location of the Operator.

14.4. The Agreement is drawn up in Russian and Kazakh. As for all other aspects not specified in the Agreement, the Parties shall be guided by the legislation of the Republic of Kazakhstan.

14.5. If any of the terms of the Agreement, in whole or in part, is found currently or thereafter to be illegal, invalid or unenforceable, such term will not affect the legality, validity and enforceability of the other terms of the Agreement, in whole or in part, or the Agreement as a whole.

14.6. By concluding the Agreement, the User agrees:

1. to the possibility of receiving advertising information via the Agent and/or Operator network for the purposes and in the event that the need for such consent is provided for by the legislation of the Republic of Kazakhstan;
2. to the Operator’s transfer of its rights and obligations under the Agreement to any third party without additional notice to and consent of the User; and
3. to be guided by the current version of the Agreement posted on the Official Website.

15. DETAILS OF THE OPERATOR AND AGENT:

Operator:

ALACAST LLP
33, Bukhar Zhyrau Boulevard, Floor 2, Office 9, Almaty City, 050013, Republic of Kazakhstan
Settlement acc. KZ866017131000013083
BIC HSBKKZKX
in Halyk Bank of Kazakhstan JSC
CBE 17
BIN 07 034 000 26 03
Tel. +7 777 274 17 74
info@alacast.kz

Agent:

Kazteleradio Joint-Stock Company
118, Al-Farabi Ave., Almaty City, 050040, Republic of Kazakhstan
Telephone: + 7(727) 271 75 01
kazteleradio@kazteleradio.kz
BIN 000540002083
IIC KZ476010131000079901
Halyk Bank of Kazakhstan JSC
BIC HSBKKZKX
Cbe 16